Customer Success

This customer success role helps commercial real-estate customers use multiple estie products across Vertical Data, Vertical AI and Marketplace. The products are used by major players including developers, brokerage companies, property managers and asset management firms.

The day-to-day work covers onboarding, adoption and expansion. The role examines each customer’s business processes in detail and establishes rapid, effective product adoption. It identifies barriers to use through product usage logs and customer interviews, supports improvements to operational processes, monitors usage with health scores and KPIs, and designs repeatable customer-support models. Customer insights are fed back to product development to help advance Vertical Data and Vertical AI. The role also identifies cross-sell and upsell opportunities from usage and response data, and designs onboarding and enablement for new products and features.

Required qualifications include experience in B2B sales of intangible products or customer success, experience making proposals based on a deep understanding of customer operations and issues, and experience coordinating with internal and external stakeholders across departments. Preferred experience includes customer success or consulting, proposing or implementing products for major real-estate or financial companies, practical data analysis using SQL, business-process improvement and standardization, health-score or KPI design, and people management.

The position is full-time with no fixed contract period and includes a three-month probationary period from the start date. Annual compensation is listed as JPY 5,000,000 to JPY 11,000,000; the description states that grade and amount are determined individually under company rules. Fixed overtime pay for the equivalent of 40 hours is included in monthly compensation, with the difference paid when applicable overtime, holiday or late-night premiums exceed that amount. Salary revisions and bonuses may each be provided up to twice a year depending on company and individual performance.

Work is based at the Tokyo headquarters in Minato Ward, with other company-designated locations possible. Office attendance and remote work are recommended in combination. The stated residence guideline is within 1都3県 or within 90 minutes one way by ordinary train. The role uses a flextime system with core hours from 11:00 to 16:00, flexible hours from 6:00 to 11:00 and 16:00 to 22:00, an eight-hour standard workday and a monthly settlement period.

Holidays are Saturdays, Sundays and public holidays, with 125 annual holidays. The posting also states three days of summer leave, three days of Welcome leave usable during the probationary period, and year-end and New Year leave. Benefits include a rent subsidy, moving-cost assistance, support for certifications and books, and company-paid participation in study sessions. Social insurance is provided, and a smoking room is installed.