Customer Success

This customer success role helps commercial real-estate customers use multiple estie products across Vertical Data, Vertical AI and Marketplace. The products are used by major players including developers, brokerage companies, property managers and asset management firms.

The day-to-day work covers onboarding, adoption and expansion. The role examines each customer’s business processes in detail and establishes rapid, effective product adoption. It identifies barriers to use through product usage logs and customer interviews, supports improvements to operational processes, monitors usage with health scores and KPIs, and designs repeatable customer-support models. Customer insights are fed back to product development to help advance Vertical Data and Vertical AI. The role also identifies cross-sell and upsell opportunities from usage and response data, and designs onboarding and enablement for new products and features.

Required qualifications include experience in B2B sales of intangible products or customer success, experience making proposals based on a deep understanding of customer operations and issues, and experience coordinating with internal and external stakeholders across departments. Preferred experience includes customer success or consulting, proposing or implementing products for major real-estate or financial companies, practical data analysis using SQL, business-process improvement and standardization, health-score or KPI design, and people management.

The position is full-time with no fixed contract period and includes a three-month probationary period from the start date.

Work is based at the Tokyo headquarters in Minato Ward, with other company-designated locations possible. Office attendance and remote work are recommended in combination. The residence guideline is within 1都3県 or within 90 minutes one way by ordinary train.