Senior technical account management for automotive OEMs and Tier 1 suppliers, covering cloud platforms, voice AI, infotainment, and global engineering coordination.
About this role
The TAM works in AWS Enterprise Support as the technical point of contact for multiple customers at different stages of cloud adoption, from digital-native and SaaS businesses to established enterprises and public bodies. The role helps resolve complex technical issues, leads customer communications during important events, and reviews system architecture, operations, and costs. The TAM recommends AWS services and best practices, tracks support cases, and coordinates with support engineers and AWS teams on escalations. Collaboration with solution architects, professional services, and sales account managers is also part of the role. Candidates need at least five years of professional experience in one of these areas: cloud-native technologies, including containers, serverless, or infrastructure as code; AI or machine learning; networking; databases; or application development and operations. Customer-facing experience in a technical role, such as support engineering, presales engineering, solution architecture, or consulting, is also required. Prior cloud-computing experience is not required.
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