The role involves leading the Customer Support Unit to help clients maximize product usage, addressing challenges, and collaborating with various teams.
About this role
Repro is hiring a Technical Support professional to lead the customer-success launch for its new product Repro Booster, with implementation support as the main mission. Because it is a new business with fast-changing conditions, the role requires both hands-on execution and planning work such as standardizing operations, in a phase building the post-launch customer-success function. Duties include implementation support for Repro Booster, guiding customers through onboarding, handling implementation meetings and messaging, pre-implementation verification, post-implementation tuning, periodic customer communication and metric monitoring, and templatizing/systematizing the implementation-support work. The role is expected to lead and manage a dedicated Booster implementation-support team as it forms. It develops not just coding/frontend skills but also marketing-oriented judgment and customer communication, offering broad business-development and product-building career experience. Full-time (seishain), based in Yoyogi, Shibuya, Tokyo. The posting is written in Japanese.
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