Responsible for accelerating Yappli's growth through research, planning, and implementation of marketing strategies to enhance lead acquisition and customer engagement.
About this role
This Senior Director role sits in Yappli’s direction function and leads client delivery for the Yappli app platform. The work spans customer experience initiatives and complex projects involving apps, websites, LINE, e-commerce, CRM, marketing automation, and other connected systems. The role is focused on helping enterprise and other large clients turn business and customer-contact challenges into effective digital projects.
The director manages the full project flow from kickoff through onboarding, including planning, requirements definition, solution and design coordination, stakeholder alignment, decision support, release, and post-release adoption. The role also uses data analysis to recommend app improvements, supports PDCA activities, and standardizes successful practices to improve delivery quality across the department. Projects may involve designers, internal teams, clients, and multiple external stakeholders.
Applicants must have direction experience on commissioned web, web service, or app projects at a production company, agency, or IT vendor. They must also have experience negotiating with clients, coordinating multiple stakeholders, leading large or highly complex projects, and translating client goals or issues into plans and initiatives.
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