Advises telecom operators on AI transformation, redesigning processes and autonomous networks while shaping deals using Microsoft's cloud, data, security and partner capabilities.
About this role
Within Microsoft Business Operations, this role supports direct Enterprise Agreement customers through Enterprise Direct Services. It manages licensing transactions across the customer lifecycle, coordinating with field sellers, customers, finance, and other stakeholders. It also oversees customer-service escalations, metrics, reporting, and process improvement. Responsibilities include validating agreements and post-sale transactions, coordinating monthly and quarterly deal pipelines, and managing compliant order and invoice approvals, dispatch, billing status, credits, rebills, and payment risks. The role monitors purchase-order coverage and customer sign-offs and uses customer feedback and KPIs to improve operations. Applicants need 6+ years in contracting and order management, pipeline management, and billing execution, plus expertise in contract validation, credit approval, billing, customer service, and process optimization. Practical AI application and KPI-based decisions are required. A relevant bachelor’s degree with operations, program, or process-management experience, or equivalent experience, is required.
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