Service Manager, Cloud & Data Center Services

The Service Manager will lead service strategy, governance, standardization, and continuous improvement for cloud and data center services across the Japan region. The role acts as the regional representative for Cloud & Data Center Services and works with global teams, regional delivery organizations, service providers, and business stakeholders.

Responsibilities include defining and maintaining service designs aligned with global architecture standards and infrastructure roadmaps; establishing service standards, operational frameworks, and best practices; managing service quality through SLA and KPI governance; and coordinating lifecycle management and modernization initiatives. The role also develops and executes regional implementation plans aligned with global strategy and Japanese business requirements.

The position oversees IT operations for assigned services and supports the design, implementation, and operation of server infrastructure in cloud and on-premises environments. Named technologies and infrastructure areas include Windows Server, Linux, virtualization, databases, storage, backup systems, Microsoft Azure, AWS, VMware, Terraform, Ansible, Puppet, and Chef. The role contributes to cloud migration, infrastructure modernization, and data center transformation programs.

The Service Manager leads the process from major incident escalation through problem management, root cause analysis, corrective actions, and continuous service improvement. Other duties include security, compliance, risk management, audit readiness, risk mitigation, and coordination of responses to incidents and technical changes. The role provides regional leadership for governance, stakeholder management, service direction, and problem resolution.

Required qualifications include three to five years of experience managing enterprise-scale server infrastructure or cloud services in complex environments, hands-on experience with public cloud platforms such as Microsoft Azure and/or AWS, hybrid cloud experience, service quality and SLA/KPI governance experience, at least three years of vendor management experience, and stakeholder management experience across regional and global organizations. Native Japanese or business-professional Japanese equivalent to N1 and business-level English are required.

Preferred qualifications include experience supporting cloud migration from on-premises environments, Infrastructure-as-Code with Terraform, configuration management with Ansible, Puppet, or Chef, participation in or leadership of large-scale global infrastructure projects, managed service provider experience, infrastructure experience in manufacturing or R&D, experience in medical devices, pharmaceuticals, or life sciences, and Azure, AWS, VMware, or ITIL Foundation certifications.

The stated work schedule is 8:45 to 17:30 with a 45-minute break. The standard daily working time is eight hours. Flextime is available, and telework may be available subject to company rules and applicable conditions. The stated annual leave entitlement is 129 days, with 20 days of annual paid leave granted. The work location is the company headquarters in Hachioji, Tokyo; the posting states that the workplace may be determined by the company, including the location where telework takes place.