Develop and operate PlayStation online services, improving platform reliability and maintainability through standardization, automation and AI-assisted operations.
About this role
This role sits in a global team (Japan, US, UK) that plans and produces instructional content — manuals and user guides — for PlayStation hardware, system software, peripherals and services, delivering accurate, clear information experiences worldwide. As Information Developer you go beyond writing to lead information design, content-structure design, review, quality management and release, and to improve the content platform and production process. Work: plan and produce manuals/user guides; localize and transcreate English content into Japanese; drive content from planning through release; produce content via structured authoring with DITA XML and Oxygen; design reusable, extensible information structures; coordinate reviews with design/development/QA/support; collaborate with the global team; manage content and versions with Git; and uphold quality via glossaries, style guides and standards, with continuous process improvement (growing into project lead). Required: technical-writing / manual / user-guide production experience; ownership of content from planning to release; English communication for daily collaboration with overseas teams. Preferred: DITA XML structured authoring; Oxygen XML; Adobe Experience Manager (AEM Sites/Guides); Git-based content/version management; information/content-structure design; process improvement; global-team collaboration. Language: native-level Japanese; English sufficient for daily business communication with overseas bases. Full-time, based in Koto-ku, Tokyo.
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