Support PR TIMES users by handling service and press-release inquiries, reviewing releases and company information, coordinating distribution operations, improving workflows, and helping raise support quality.
About this role
This role supports companies using the PR TIMES press release distribution service. The success team helps customers make effective use of the service and contributes to business growth through sales and customer success activities.
Responsibilities include following up with newly contracted customers and companies with low usage, proposing better ways to use the service, and supporting customers as they prepare and distribute press releases. The role also proposes additional plans, options, and related public relations services according to customer goals and business challenges.
The position involves understanding customers, forming hypotheses, analyzing usage conditions, and recommending approaches that can contribute to customer success and problem solving. The work includes building trust, improving customer satisfaction and continuation rates, and supporting customers across a range of management and business issues.
The role also includes planning and operating study sessions, user meetings, and customer discussion events. Creating and distributing support content and carrying out other marketing initiatives are part of the position. Employees may propose and lead initiatives that contribute to customer success and the value of the PR TIMES business.
The team serves a diverse customer base, from listed companies to startups, regardless of company size, industry, or region. PR TIMES operates the PR TIMES press release distribution service as its core business and also develops SaaS businesses and media services. The work location is in Toranomon, Minato City, Tokyo.
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