Support PR TIMES users by handling service and press-release inquiries, reviewing releases and company information, coordinating distribution operations, improving workflows, and helping raise support quality.
About this role
The position supports the sales organization responsible for expanding PR TIMES usage among customer companies. Day-to-day work includes responding to customer inquiries by email, phone, and inquiry forms. Initial inquiries may concern basic matters such as plan changes; issues that cannot be answered directly are coordinated with sales members. The role is expected to develop the ability to provide additional, useful guidance in its responses.
Around the end and beginning of each month, the position supports billing operations, including preparing and sending invoices. This involves importing data and checking each customer's contract plan and number of postings. The role may also contact customers based on suggestions from the field, such as considering a change from a usage-based plan to a flat-rate plan.
Other responsibilities include preparing and managing quotations, contracts, and invoices; registering and updating customer information; preparing reports; distributing emails and newsletters; and assisting with event operations. The position works with sales members to support accurate and smooth sales activities.
The role also contributes to improving business processes, maintaining manuals, and building operational systems. Examples include creating Salesforce reports and dashboards, automating Slack notifications, and organizing knowledge for inquiry handling.
The regular daily schedule described in the posting starts at 10:00 with checking email and Slack, followed by customer inquiries, meetings, lunch with a 60-minute break, knowledge-sharing meetings, quotation preparation, and other sales support work, ending at 19:00. The role permits partial work from home. Interviews are conducted in person at the head office, with one or two interview rounds. The employment is described as a contract position, with the possibility of conversion to regular employment.
The sales organization includes sales managers, sales members, and sales support members across two sales departments. The posting states that prior public relations experience is not required and that people can acquire PR skills through practical work. No specific educational qualification, technology qualification, or language level is stated.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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