Lead corporate planning and management across GENIEE and JAPAN AI, designing budgets and KPIs, supporting executive decisions, driving cross-company projects, and managing the planning team.
About this role
JAPAN AI, a Geniee group company, is hiring a manager candidate for Customer Success in the HR agent field. Customers of JAPAN AI HR, an AI agent that automates and tunes recruiting and HR work, are growing fast, and customer success needs to move from one-off handling to a repeatable organisation. The person delivers customer success as a player while building the processes and the team.
Duties include supporting implementation and onboarding, training customers in using AI agents, proposing agent measures to make recruiting and HR work more efficient, and designing customised prompts. The person also designs standard processes from onboarding through adoption to expansion, builds health scores, usage KPIs and churn-warning systems, creates playbooks from success stories, helps set up and hire the team and reviews members' cases, proposes add-ons and cross-sell.
Applicants need at least three years of customer success at an HR-tech company (recruiting systems or HR, labour and talent-management SaaS) and one of: team management, setting up a customer-success team or process, or leading a team as a leader. Management of three or more people, customer-success operations and enterprise experience are preferred.
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