Drive product sales for AI, robotics, and SaaS offerings by supporting go-to-market strategy, generating leads, proposing solutions to key customers, expanding accounts, and leading a sales team.
About this role
The role sits in the Service Design Department of the BPO SBU, within the Service Platform Headquarters of the Field Solutions Company. The team creates BPO services for operational challenges faced by government and corporate customers, combining field expertise, digital operations and business transformation.
The position leads 0-to-1 business and service development: identifying target markets, analysing customer pain points with sales and business-consulting teams, shaping service concepts, coordinating service construction and any required software development, and supporting implementation with BPO operations. After launch, it guides adoption through data analysis, business reviews, VOC analysis and improvement proposals. Applicants must have launched a new business or service, at least three years’ experience in BPO or IT/digital business development, planning, business promotion or transformation projects, and project-management experience. IT/digital knowledge, strategic problem-solving, communication, stakeholder management and cross-functional coordination are also required.
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