Manage product development in the legal domain, focusing on user needs and market trends.
About this role
Money Forward is hiring an operations manager for its AI-BPO (BPaaS) business, which combines SaaS, AI and outsourcing to take over invoicing and collection work for mid-sized and large companies. The person turns the workflows drawn by the implementation consultants into a form AI and operations can run accurately and sustainably, and gives the consultants operational feedback.
The core aim is continuous improvement by turning BPO work into AI work. Duties include designing operations and separating what AI handles from what people decide, finding bottlenecks in the data and issues from daily operations and feeding AI retraining and feature requirements to product developers, managing SLAs with partner companies and monitoring KPIs such as processing speed and error rate.
Applicants need about three or more years in one of these: operations design for client work at a BPO firm or consulting firm, leading business process redesign and adoption at an IT vendor or systems integrator, or high-touch implementation support or support team management for enterprise SaaS. Deep accounting or receivables knowledge and experience in fast-moving start-ups are preferred.
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