Manage product development in the legal domain, focusing on user needs and market trends.
About this role
Money Forward is hiring a BizOps and Operation Manager for its next-generation accounting BPO business, which combines the outsourcing know-how of Cashmo, a company that joined the group in June 2025, with Money Forward's SaaS and AI. The aim is an operating base where AI reads documents and runs the right process while people confirm results and add value.
The manager designs the operating system of the accounting BPO business. This means mapping the flow from customer onboarding to delivery, redesigning workflows around Money Forward's SaaS and AI, and setting operational KPIs such as productivity, lead time and error rate. The role also leads projects introducing RPA, AI/OCR and generative AI agents with engineers and builds operating playbooks that reduce dependence on individuals.
Applicants need experience building operations or process improvement at a business company, consulting firm or BPO company, cross-department project management, spreadsheet data analysis and automation experience with tools such as GAS, Zapier, RPA or AI. Accounting and BPO experience are preferred.
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