AX/DX Transformation Specialist

This role sits in the AI Promotion & Governance Office within the Digital & Governance Division, turning customer, shareholder and management priorities into AX/DX initiatives. It connects business owners, AI teams and specialist functions to shape end-to-end change, from defining scope and outcomes through implementation and adoption. The work includes interviewing frontline teams, mapping current processes, and identifying bottlenecks, exceptions and rework. The role designs future workflows, decisions and human/AI responsibilities; works with engineers to clarify data, system integrations and delivery approaches; and manages cross-functional roadmaps, dependencies and decisions. It incorporates governance, security and legal controls, then drives pilots, rollout, adoption, KPI measurement and further improvement. Applicants need experience leading cross-department projects in corporate DX, process reform, business planning or consulting; visualizing current operations and designing future-state processes across departments and systems; building agreement among business, frontline, IT and governance stakeholders; carrying KPIs through implementation, adoption and results review; and explaining options, investment and issues to department heads.