Leads product planning and hands-on development for DX SaaS and AI systems, using field research to shape product vision, roadmaps, prioritized features and ongoing improvements.
About this role
Graffer is hiring a Business Development person to move toward a world in which citizens receive government services without having to think about procedures. That requires redesigning the work, rules and organisation behind government, not just moving forms online. Graffer already covers citizen touchpoints such as procedure guidance, counter reservations and online applications, and is now spreading end-to-end government DX from large municipalities and central ministries such as Kyoto City and the Ministry of Land, Infrastructure, Transport and Tourism.
The person drives government DX projects by understanding the operations, systems and structures of municipalities and ministries, finding problems at counters, phones and online channels, analysing staff workloads and flows, designing proposals that combine several solutions, managing projects and designing impact measures. The person also finds market opportunities from policy trends, builds a nationwide model from large municipalities, develops leads through inbound and outbound work, writes proposals, handles procurement and bidding, runs proofs of concept and gathers insight for product improvement.
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