Business & corporate roles in Tokyo scored for foreign professionals — visa sponsorship, Japanese level, salary and fit. Create a matching profile to personalize the ranking.
A CRM role in the headquarters department that runs One Harmony, the shared membership programme of the Okura Nikko Hotels chain. The work involves frequent contact with overseas hotels and outside vendors, and close coordination with other departments.
On the programme side the person enters and registers data in the CRM system, answers first-line enquiries from hotels, updates member guides and FAQs, drafts manuals and procedures, and prepares and helps translate materials for online training and briefings, logging and escalating enquiries. On the system side they keep data up to date, do first-pass triage of system faults (checking logs, reproducing issues) and prepare reports for vendors and managers. They also extract customer data, check its consistency and produce basic tallies and reports in Excel and BI tools.
Required: experience with CRM, customer data use or membership/loyalty programmes, and basic data aggregation skills in Excel.
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