Manage product development in the legal domain, focusing on user needs and market trends.
About this role
As Money Forward Cloud grows features and releases new products, adoption is rising fast, and CS to promote continued use becomes ever more important. This Customer Success role (renewal/upsell/cross-sell) provides proposal-style support to customers who have adopted HR-labor products — hearing challenges, reaching root causes, and driving substantive improvement, deepening trust as a partner that supports how people work. You feed user feedback into feature development and deliver it back to users, and drive renewal, upsell, and cross-sell to grow the HR Cloud business. Full-time; Tokyo (Tamachi).
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