Customer Success

Money Forward is hiring a Customer Success member for the HR cloud products of Money Forward Cloud, serving the HR and labor staff who buy them and the employees who use them. The person has deep product knowledge, listens to customers' problems and helps solve them, and acts as an evangelist and bridge between customers and the development team.

Duties include building long-term relationships with customers and hearing their problems, improving usage-support plans and creating materials and videos, passing product improvement requests to development, keeping customer records and reports, teaching at seminars, planning and carrying out measures to maximize customer lifetime value based on health scores, proposing solutions with the Cloud series and helping customers get internal approval, handling contract renewals, and proposing cross-sell and upsell. One person handles several products from attendance management to payroll and labor administration, which deepens understanding of customers.

Applicants need four or more years of corporate sales in IT or intangible products, or four or more years in customer success. Account sales, implementation consulting, CRM tool use, B2B SaaS and HR or labor knowledge are preferred.