Customer Success Manager Candidate

Money Forward is hiring a Customer Success manager candidate in its SMB domain (Business Promotion division), based in Tokyo. The SMB domain provides SaaS, Fintech and BPO services to SMBs and sole proprietors under the vision of becoming their management platform; the Business Promotion division partners with tax accountants and CPAs to transform those firms' own operations and, together, improve SMB productivity. The mission is to drive SMB DX through tax-accountant partners — starting by growing the number of professionals tackling SMB problems, then proposing solutions to improve SMB productivity via those professionals — requiring comprehensive consulting that promotes customer transformation, not just software sales. During an initial playing period, the role handles customer success for Money Forward Cloud (11 products) and the bookkeeping service STREAMED, across onboarding, high-touch and customer-marketing functions, and later takes on management of the customer-success organization with a management perspective. Full-time. The posting is written in Japanese.