Commercial Solutions Consultant role based in Tokyo, Japan, focused on commercial solutions consulting.
About this role
The Enterprise Outcomes Architect sits within Notion’s Outcomes Architect function, helping named B2B software customers adopt the product, realize measurable value, and build durable workflows in an AI-focused environment. The role is centered on customers whose usage or renewal position is flat or at risk, combining customer partnership with commercial accountability.
The work includes driving workflow adoption, maintaining mutual success plans, demonstrating ROI to executive stakeholders, and facilitating use-case consultations and continuous Solutions Design. The architect partners with Solutions Consultants on account strategy, expansion qualification, and renewal planning; identifies when Services should support complex implementations; and helps customers configure and troubleshoot Notion workspaces and workflows. The role also requires learning Notion and the broader AI ecosystem well enough to guide new ways of working.
Applicants should bring at least seven years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment. The posting also requires strong customer-facing discovery, workflow mapping, practical implementation planning, technical fluency with Notion workspaces, and commercial awareness around renewal risk, expansion potential, and account strategy.
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