Field Sales

This role leads business expansion for Mico Voice AI, an AI call platform launched in August 2024. It spans field sales and customer success, covering client work from new-business development through implementation support, operational change, expanded use, and renewals. The role involves understanding each client’s industry and business, establishing use cases, and contributing to the growth of business operations.

Responsibilities include designing and executing outreach strategies for enterprise companies in industries such as staffing, finance and insurance, real estate, telecommunications, automobile dealerships, healthcare and clinics, e-commerce, retail, education, and travel. The role presents consultative proposals to decision-makers including business, marketing, customer success, and IT leaders, and manages the process from meeting design through proposal and closing.

The position also researches industries and new use cases, develops proposals for new markets, and organizes industry-specific sales approaches, talk scripts, and proposal patterns for the wider business organization. Customer insights are shared with product development, marketing, and customer success management teams to support product updates, while sales strategies and processes are continuously improved.

Mico Voice AI supports outbound automated calling and inbound automated reception. Use cases include follow-up calls, appointment and cancellation handling, FAQ responses, identity verification, retention, payment reminders, upselling, and cross-selling. The platform can handle parallel outbound calls at scale, transfer interested customers to people, and provide callback and SMS functions. Its management interface allows users to configure call flows, scripts, callback rules, business hours, and transfer destinations through a GUI. Webhooks and APIs enable connections with systems such as PORTERS and Salesforce. The service also uses LINE and SMS integrations, and its data is managed on domestic servers with ISMS ISO 27001 and PrivacyMark certifications.

The business organization consists of field sales, inside sales, and customer success functions and is expanding with the business phase. The development organization includes members of more than 20 nationalities, mainly in India and the Philippines, with engineers who have over 20 years of experience in conversational AI. The role works across these business and development functions and contributes client feedback to product work.

The work location is determined in consultation with the applicant. Depending on the work, remote and office-based arrangements are used, with two office days per week required; consultation is available for people living far away. Office locations are in Osaka and Tokyo. The company also states that hybrid work and flextime are available, along with up to six life and health leave days per year. Books and seminars are supported up to 55,000 yen, and the company provides structured management training, weekly all-employee information sharing, quarterly management briefings, and performance evaluations based on OKRs twice a year.