Support PR TIMES users by handling service and press-release inquiries, reviewing releases and company information, coordinating distribution operations, improving workflows, and helping raise support quality.
About this role
This student internship supports customers using the PR TIMES press release distribution service. Daily work includes responding to inquiries by phone, email, and inquiry form; contacting current customers to support their use of the service; following up with newly registered customers; and contacting people who attended seminars or events. The role also includes entering contact histories and managing lists.
As proficiency develops, the intern may gradually expand into sales administration and research tasks. Communications are tested and refined, with responsibility extending to building better processes. The intern works with several employees, primarily alongside a mentor. A trainer explains the work, and no special knowledge or prior experience is required before joining.
The position is part of the Sales Department, which proposes the service to customers across a wide range of industries and business types and supports their use of it. PR TIMES operates a press release distribution service as its core business, along with SaaS and media operations.
This is a three-month contract. Contract renewal discussions are held every three months as part of the student intern evaluation process. Evaluation meetings are conducted every three months. The work location is an office in Toranomon, Minato-ku, Tokyo, and the posting states that attendance at the office is expected.
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