Lead enterprise customer strategy and cross-channel AI projects, coordinating stakeholders from requirements through delivery, adoption, and account expansion.
About this role
This position is for new graduates and 2028 graduates.
Placement is determined according to aptitude. In the Agentic Growth division, the consultant works in customer success or field sales for companies adopting Mico Engage AI. The role addresses client marketing challenges and supports business growth as a partner. In the Conversational AI division, Mico Voice, the consultant works in inside sales or customer success for companies using Mico Voice AI, proposing and implementing improvements to customer communication through AI voice.
Across these assignments, the role acts as a business adviser rather than only an executor of individual measures. Responsibilities include understanding the client's business structure and analyzing users with data; identifying bottlenecks affecting business growth; designing strategies to address those bottlenecks with Mico products and AI Agents and supporting their execution; reviewing implemented measures; planning and carrying out follow-up actions through PDCA; and sharing client feedback with product development teams.
The product context is Mico's AI-based Agentic CX Platform for B2C businesses. Named products include Mico Engage AI for web marketing, BizClo as a chat platform for large enterprises, and Mico Voice AI for optimizing voice communication. The AI Agents support marketing, sales, and voice interactions across customer communication channels.
The posting describes first-year development in understanding business operations, breaking down revenue and KPIs such as unit price, volume, and retention, testing hypotheses, designing customer dialogue and proposals, applying solutions across industries, and communicating from a management perspective.
Work is flexible between remote work and office attendance, with an average office attendance of about three days per week. Placement is at the preferred base in Tokyo or Osaka. The Tokyo office is in Kita-Aoyama, Minato-ku, Tokyo, and the Osaka office is in Kita-ku, Osaka. Mico states that it has 296 employees, including about 70 global members, and offices in the Philippines, Taiwan, and India. Internal communication is mainly in Japanese, while some meetings are held bilingually in English and Japanese.
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