Relationship Manager role based in Tokyo. The supplied posting provides no further responsibilities, qualifications, technologies, or working conditions.
About this role
Within Paidy, the Partner Alliance Specialist focuses on merchant relationships and sales development for payment services. The role connects merchants’ post-implementation experience with ongoing improvement work, collaborating internally on sales processes and programs. The specialist maintains relationships with existing merchants through regular visits and online meetings, gathering information from operations staff about service usage, customer reactions and issues. They define and monitor post-launch KPIs, including utilization rate, average transaction value and repeat purchase rate, then use performance data to shape improvement and campaign proposals and share examples of effective use. Merchant feedback is also relayed internally to inform product improvements and new services. The role includes independent sales-development work, improving the quality and efficiency of sales initiatives, and leading small projects while guiding junior team members. Applicants need at least three years of relevant experience and a bachelor’s degree, or an equivalent combination of education and experience.
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