Leads strategy and execution for cloud video and access-control products, covering research, roadmaps, requirements, metrics, and collaboration with engineers, designers, and customers.
About this role
This project manager joins the Business Systems Improvement Office, which plans and advances systems supporting company operations. The role focuses on the strategic renewal of core systems, particularly the contract and billing environment, while working across business, sales, accounting, management and engineering groups. It supports the broader operating foundation around CRM, subscription management, accounting and data analysis.
The work includes gathering requirements from unclear business issues, analyzing operations, coordinating stakeholders and turning needs into system projects. The role leads planning and execution for a system that manages subscription information based on orders linked from Salesforce, and supports surrounding process design and operational improvements. Named technologies and services include Salesforce, Zuora, Zendesk, Kintone, SAP S/4HANA Cloud, Workato, AWS, Google Apps Script, Snowflake, Lightdash and generative AI tools such as Gemini, NotebookLM and Claude.
Applicants must have experience leading work from business analysis and hearings through requirements definition, implementation and operation, or independently leading a new initiative from problem discovery through operational improvement. Experience as a project manager or project leader on system integration, replacement or connection projects is also accepted.
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