Service Operations and Research Coordinator

This full-time role supports the delivery team for FLASH Opinion, a Speeda Expert Research service that gathers text responses based on expert knowledge and provides them to clients within 24 hours. The service aims to deliver responses from at least five experts for urgent business decisions. Clients include major trading companies, manufacturers, large IT companies, consulting firms and think tanks, generally serving corporate planning, new business and R&D functions.

The role involves reviewing and refining questions submitted by clients, understanding the background and logic behind each request, and organizing the question so that it can be appropriately answered by experts. It also includes searching a large database to identify suitable experts, understanding their professional experience, contacting them about the request, and selecting people whose expertise matches the client’s question. The coordinator manages response progress throughout the project and delivers information within the 24-hour timeline.

The position also contributes to operational improvement. Responsibilities include identifying opportunities to improve established workflows, proposing and implementing efficiency measures, and helping design processes that can support faster and more accurate delivery as usage expands. AI and current SaaS tools may be used in these initiatives. The role can also involve operational design and team-building activities. The team operates globally and has a base in Sri Lanka.

Applicants must have at least three years of professional experience and at least three years of practical experience in customer-facing work and direction or coordination. Relevant experience may include solution-oriented corporate sales, matching and negotiation in the staffing industry, coordinating stakeholders with different backgrounds, project progress management, data analysis, improvement proposals, workflow design, or leading efficiency improvements. Experience responding to customers by email and explaining ideas logically and accurately under time pressure is also sought.

The position is based at the Marunouchi office in Chiyoda, Tokyo, with remote work as the primary arrangement. Office attendance is scheduled approximately once a month, and attendance is generally required for two or three MIMIR-wide meetings held each year.