Service Operations and Research Coordinator

This full-time role supports the delivery team for FLASH Opinion, a Speeda Expert Research service that gathers text responses based on expert knowledge and provides them to clients within 24 hours. The service aims to deliver responses from at least five experts for urgent business decisions. Clients include major trading companies, manufacturers, large IT companies, consulting firms and think tanks, generally serving corporate planning, new business and R&D functions.

The role involves reviewing and refining questions submitted by clients, understanding the background and logic behind each request, and organizing the question so that it can be appropriately answered by experts. It also includes searching a large database to identify suitable experts, understanding their professional experience, contacting them about the request, and selecting people whose expertise matches the client’s question. The coordinator manages response progress throughout the project and delivers information within the 24-hour timeline.

The position also contributes to operational improvement. Responsibilities include identifying opportunities to improve established workflows, proposing and implementing efficiency measures, and helping design processes that can support faster and more accurate delivery as usage expands. AI and current SaaS tools may be used in these initiatives. The role can also involve operational design and team-building activities. The team operates globally and has a base in Sri Lanka.

Applicants must have at least three years of professional experience and at least three years of practical experience in customer-facing work and direction or coordination. Relevant experience may include solution-oriented corporate sales, matching and negotiation in the staffing industry, coordinating stakeholders with different backgrounds, project progress management, data analysis, improvement proposals, workflow design, or leading efficiency improvements. Experience responding to customers by email and explaining ideas logically and accurately under time pressure is also sought. Business-level English reading and writing ability is welcomed for overseas assignments but is not stated as a mandatory requirement.

The position is based at the Marunouchi office in Chiyoda, Tokyo, with remote work as the primary arrangement. Office attendance is scheduled approximately once a month, and attendance is generally required for two or three MIMIR-wide meetings held each year. Working hours are eight hours between 9:00 and 19:00. The company has a no-core-time flextime system, but this position requires availability within that daytime window. Annual compensation is stated as JPY 4.16 million to JPY 5.70 million and is determined based on experience and ability. Benefits and conditions include a five-day workweek with weekends off, holidays and year-end holidays, at least 10 days of paid leave, bereavement leave, two seven-consecutive-day long vacations per year, transportation expenses up to JPY 50,000 per month, a company-provided PC, and a reduced-hours system.