Lead three-month AI implementation projects for enterprise clients, interviewing leaders to capture tacit knowledge, coordinating stakeholders, supporting adoption, and proposing additional deployments.
About this role
This role sits in DeNA’s Customer Success Division and supports customers adopting software services for sports and live entertainment, including IP holders, clubs, and school operators. It connects implementation with sustained use, customer outcomes, and service improvement.
The work covers onboarding, configuration, migration and operating-rule support, user training, and early adoption. It monitors usage and health scores, runs reviews, proposes improvements, and drives retention, upsell, and cross-sell. It also designs inquiry and incident operations, structures feedback for product and development teams, and addresses payment and settlement issues. KPI and LTV monitoring connect the role to service planning.
Applicants need experience in customer success, customer support, account management, corporate operational support, or comparable work involving customer continuity, adoption, or success. They also need stakeholder coordination experience and basic documentation ability based on logical thinking.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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