Supports Japanese Slack customers through email and chat, investigates and documents bugs, triages issues, and partners with product and QA teams on fixes and new features.
About this role
The senior technical Customer Success Manager role sits in Salesforce’s Customer Success organization, helping customers realize business value from Salesforce cloud products and maximize their investment. It works with customer IT and business stakeholders, executives, decision-makers, and internal account resources.
The manager assesses goals and capabilities, recommends business and technology actions, explains Salesforce platform capabilities, and advises on organizational strategy, governance, change management, adoption, and risk mitigation. The technical focus applies product features to customer priorities and roadmaps, then translates product updates, incidents, and end-of-life information into practical value for IT and business teams. The role also develops executive relationships and coordinates resources around customer outcomes.
Consideration requires six or more years of experience in customer success, technology consulting, enterprise architecture, or technology solution development.
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