Customer Success

NaLaLys, an AI compliance startup that detects the warning signs of corporate fraud, is hiring a high-touch Customer Success specialist for its Customer Relations team. The role supports customers from trial and onboarding through to everyday adoption as contracts with listed companies grow, and is the dedicated support point that stays close to customers.

In the onboarding phase the person helps with data preparation and initial setup, explains operation tailored to each customer's environment and workflow, and handles Q&A and troubleshooting. In the adoption phase they run the ongoing Q&A desk, collect and organise customer requests and problems, turn inquiries into knowledge and FAQs, and pass findings back to the product team. Because the function is new, the person also helps build the CS operation and its knowledge base. Customer Relations is split between this role, which focuses on onboarding and inquiry handling, and consultants who design product-usage strategy and operating structures.

No specific years of experience or qualifications are listed. The role calls for someone who anticipates small customer stumbling blocks and builds trust as the first person customers turn to.