Provides nutrition counseling and user support for a personalized healthcare app, answering questions about health and meal planning while helping develop its recipes, content, and services.
About this role
NaLaLys, a startup tackling corporate fraud with AI, is hiring a high-touch Customer Success professional to support customers from onboarding through adoption. Three years after its 2023 founding, its compliance × AI approach has attracted many listed companies and contracts are growing steadily; maximizing product value requires helping customers naturally keep using it day-to-day, so a dedicated support role accompanies customers from initial implementation through daily inquiries. Duties include onboarding and initial setup support for trials and formal adoption and troubleshooting, proactively resolving small stumbling blocks to become the customer's go-to and maximize the mid-to-long-term customer experience. Based in Konan, Minato, Tokyo (SPROUND); remote possible but more office attendance during ramp-up. Full-time (seishain). The posting is written in Japanese.
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