Leads origination and execution of export and agency finance transactions, coordinating structuring, approvals, client negotiations and deal delivery with Japanese official agencies.
About this role
The Head of Client Strategy leads service relationships for a portfolio of the firm’s highest-intensity platinum clients in Markets Operations. The role owns the end-to-end client experience across products and geographies, coordinating regional service partners and business teams to align delivery with client needs. Work includes resolving cross-regional and cross-functional servicing issues; analyzing relationship, scorecard and billing data; tracking operational metrics and service levels; and identifying process improvements. The role guides service partners, manages client-risk escalations, plans improvements to service quality, and leads the team. Candidates need 10+ years managing client relationships, broad knowledge of the business and its upstream and downstream influences, senior-level client-service ability, and strong communication and relationship-building skills.
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