Supports post-deployment use of a beverage-display solution by coordinating store implementation, resolving field issues, monitoring KPIs, and improving client operations.
About this role
This lead organizes and improves remote support for robots operating across multiple logistics centers in Japan. The role is responsible for operational efficiency and quality across the support-operator organization.
Responsibilities include monitoring robot operation, providing call support to logistics sites, handling escalations, managing KPIs, and designing and executing workflow and quality improvements. The lead also plans training programs and delivers training to overseas operations teams. This combines live incident response with repeatable procedures for domestic and overseas support operations.
Candidates must have hands-on experience building an operations function. Native-level Japanese and the ability to work in English are required.
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