Troubleshoots API failures, integrations, authentication errors, and production incidents; reproduces issues, guides customers, and automates support workflows with Python and AI tools.
About this role
Partner with enterprise customers to understand usage, operational issues and IT investment priorities. Design support plans, promote adoption, demonstrate results and build relationships with executives and department leaders. Coordinate with consultants and prepare renewal and next-year support strategies.
Identify opportunities to extend services into other departments or group companies, time proposals around budgets and develop upsell or cross-sell opportunities. Bring customer insights into service improvement. Applicants need roughly one year of B2B needs discovery, proposals and implementation support, plus experience driving projects with internal and external stakeholders.
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