Manage enterprise customer success for large restaurant chains, leading PoCs, onboarding, adoption, renewals and expansion while advising executives and coordinating stakeholders.
About this role
This role handles second-line customer support for games and services. The main responsibility is to receive consultations from staff who respond to customer inquiries by email, discuss cases with the departments operating games and services, and determine the appropriate response policy. It is not a first-line customer support position; direct interaction with users is generally not required unless an unusual situation occurs.
Daily work includes coordination, negotiations, and meetings with inquiry-response staff, game development teams, and service operation departments. The role can use communication skills developed through customer service, sales, or similar work. Experience in the game industry or customer support is not required.
The position requires at least two years of experience managing 30 or more members, although the posting states that team size and years of experience are guidelines and that achievements appropriate to the applicant’s age will be considered. Candidates must regularly play smartphone game applications and have intermediate or higher Word and Excel skills for document creation, numerical management, and preparing materials.
Candidates must be able to work shifts that include weekends, public holidays, and the year-end and New Year period. Game update timing may later require early-morning or nighttime work several times per month. Working hours are 10:00–19:00, with eight scheduled working hours and a 60-minute break from 13:00 to 14:00. Average monthly overtime is stated as approximately 18.5 hours based on 2025 results.
Experience in customer service or sales, negotiations and meetings with partner companies, planning, or proposing business improvements is welcomed. The role also involves future team management or management assistance for a team of approximately 30 to 100 people, as well as developing and operating operational rules.
The employment type is regular employee, although the posting notes that a contract-employee arrangement may also apply. The annual salary is determined according to experience, ability, and company rules, with a stated annual range of 4.5 million to 12 million JPY. A semiannual performance incentive is available outside the annual salary. The listed offices are in Shibuya and Meguro, Tokyo. Benefits and support include social insurance, paid leave, housing and relocation allowances, child allowance, defined-contribution pension, training programs, lunch assistance, and other health and workplace support programs. Side jobs are prohibited.
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