Customer Support Leader Candidate

This role handles second-line customer support for games and services. The main responsibility is to receive consultations from staff who respond to customer inquiries by email, discuss cases with the departments operating games and services, and determine the appropriate response policy. It is not a first-line customer support position; direct interaction with users is generally not required unless an unusual situation occurs.

Daily work includes coordination, negotiations, and meetings with inquiry-response staff, game development teams, and service operation departments. The role can use communication skills developed through customer service, sales, or similar work. Experience in the game industry or customer support is not required.

The position requires at least two years of experience managing 30 or more members, although team size and years of experience are guidelines and that achievements appropriate to the applicant’s age will be considered. Candidates must regularly play smartphone game applications and have intermediate or higher Word and Excel skills for document creation, numerical management, and preparing materials.

Game update timing may later require early-morning or nighttime work several times per month.

Experience in customer service or sales, negotiations and meetings with partner companies, planning, or proposing business improvements is welcomed. The role also involves future team management or management assistance for a team of approximately 30 to 100 people, as well as developing and operating operational rules.

The employment type is regular employee, although a contract-employee arrangement may also apply. The offices are in Shibuya and Meguro, Tokyo. Side jobs are prohibited.