Provides HR-system onboarding and implementation consulting, translating customers’ HR processes into effective operations and improving repeatable delivery methods. Hybrid work.
About this role
This customer success role sits within Triumph, a PKSHA Group company combining PKSHA's AI technology with human-resources consulting expertise. It supports an HR×AI solution currently focused on recruitment digital transformation, helping customers apply the product to practical HR operations after implementation.
The work spans trials, onboarding, product adjustments, customer management, adoption, continued use and renewals. The role investigates customer requests and operational problems, then proposes changes to AI settings and workflows rather than providing only usage guidance. It also passes field feedback to PKSHA engineers. The product handles interview records and first-pass screening of application documents, with future expansion into employee placement and development described in the posting.
Applicants must be university graduates with at least three years of work experience, experience in corporate sales or customer success, and an interest in AI and IT technology.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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