Manage local-government healthcare projects, align medical and community stakeholders, and improve resident participation, continued use, KPIs, health outcomes and medical-cost efficiency.
About this role
This role sits within the corporate customer operations organization supporting IT services for business customers. The team handles service operations, customer inquiries, incident response, technical coordination, and improvements across international data services and related network, cloud, security, and IoT environments.
The engineer investigates inquiries, assesses incident impact, supports recovery, explains technical situations to customers, and coordinates by email, chat, and meetings with overseas carriers, vendors, sales, service operations, and development teams. The role also maintains FAQs, knowledge bases, procedures, and workflows while pursuing automation and AI-supported improvements. Candidates must have experience in IT service inquiry handling, customer or technical support, operations and maintenance, or incident response; be able to communicate in English by email, read materials, and hold basic conversations; and possess CCNA-level network knowledge covering areas such as TCP/IP, routing, switching, VLAN, VPN, firewalls, DNS, and NAT.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
Support autonomous vehicle safety and uptime through after-sales maintenance, fault diagnosis, repairs, supplier coordination, and technical training. Tokyo with remote work available.
Support enterprise customers through AI-service onboarding, AI CoE setup, usage improvement, and coordination with Solution Architects and FDEs. Remote work is available.
Guide customers through data and analytics DX roadmaps, monitoring progress and outcomes, planning adoption and training, running reviews, and identifying opportunities to expand services.
Lead go-to-market execution for Loglass AI IR through account executive or customer success work. Build repeatable sales and CS processes and connect customer feedback to product strategy.
Manage a B2B SaaS support team, develop members, improve KPIs and workflows, analyze customer data and feedback, and coordinate with Customer Success, Sales, CRE, and Product on quality, automation, and retention.