Coordinates resource strategy and staffing for a professional services organization, analyzing capacity and performance while aligning consultants, partners, sales and service leaders.
About this role
Within Salesforce’s Employee Success team, this role serves employees and managers via BaseCamp and social channels. It handles cases on benefits, time off, remuneration, HR policy and employee data, guides users through Workday self-service, and processes transactions unavailable through self-service. The specialist maintains BaseCamp’s knowledge base by creating, updating and localizing articles. Work includes recording and resolving cases, supporting user acceptance testing, improving processes, and finding opportunities for AI and automation. Payroll tasks cover employee-data changes and validation, cycle support and year-end work. Applicants need knowledge-content management and localization experience; at least three years in payroll, HR or shared services; experience with a case-management system; and experience supporting an end-to-end payroll cycle. Applicants also need experience with payroll legislation, year-end activities and internal or external payroll audits, plus problem-solving, data integrity, communication and confidentiality skills.
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