Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
About this role
Help existing customers get more value from Money Forward’s ERP products. Diagnose underuse and renewal concerns, propose workflow improvements, explain relevant features and build longer-term adoption plans. Use usage data to guide support and identify appropriate expansion opportunities while coordinating with internal teams and customer stakeholders.
Applicants need at least three years of successful consulting, customer success or solution-sales experience involving accounting and finance business systems. Accounting knowledge, executive stakeholder engagement, expansion planning and retention analytics are welcome. The role focuses primarily on mid-sized customers and combines product adoption with business-process advice. Based in Tokyo, annual compensation is ¥5.808–8 million.
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