Support existing clients and guest users through phone, email, and chat, enhancing service experience.
About this role
This Customer Success Manager works with major restaurant and hospitality accounts across TableCheck’s markets. The role examines how customers use the product, identifies gaps affecting outcomes, and aligns stakeholders around recovery, adoption, and expansion plans.
The CSM gathers feedback, prioritizes product weaknesses, monitors renewals, prepares customer and internal QBRs, runs regional enablement, and develops case studies with marketing. Measures include outlet growth, net revenue retention, churn, feature adoption, customer health and NPS, no-show reduction, and escalation response.
Required capabilities include presentations, business writing and storytelling; analysis using charts and pivot tables; relationship management in difficult situations; curiosity about products and processes; and management of complex, multi-phase projects with several stakeholders, metrics, and milestones. Fluent written and spoken English is required.
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