Drive customer success for restaurant and hospitality accounts by improving product adoption, loyalty and renewals, gathering feedback, coordinating teams and delivering strategic QBRs in a hybrid role.
About this role
This customer support role sits in TableCheck’s Consulting Division and assists both restaurant clients and guest users. Support centers on explaining how to use the system and resolving operational problems rather than performing initial setup on the customer’s behalf. Requests arrive by telephone, email, and chat.
The role answers usage questions from restaurants and diners, troubleshoots system issues, records inquiry details, and helps turn resolved cases into reusable internal knowledge. When a question requires broader action, the specialist coordinates with development, customer success, sales, and other teams.
Applicants need prior experience using a computer at work, including basic email, document writing, and chat input. They must be comfortable communicating by telephone and able to explain procedures carefully from the other person’s perspective.
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