Customer Success & Clinical Site Consultant

This customer success and facility consulting role supports medical institutions adopting Study Works, a SaaS platform for clinical-trial operations and information sharing among CRCs, CRAs, medical institutions, pharmaceutical companies and CROs. The work helps institutions use the system to improve trial administration and connects their operational needs with the platform. Responsibilities span implementation through operational launch: tracking progress with each institution, reviewing current workflows and proposing improvements, and anticipating risks such as disruption from system changes or staff resistance. Tasks also include setup such as protocol entry and testing, visits to gather requests for changes or improvements, and inquiry handling for institutions and pharmaceutical companies. Applicants need practical experience as a CRC, clinical trial office administrator (SMA), CRA, or study manager; approximately seven or more years is the stated guideline. Communication skills including listening, understanding, flexibility and adaptability are also required.