Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
About this role
Under the mission 'Money Forward. Move your life forward.', the Business Segment provides cloud services that streamline companies' back office (accounting, payroll, expenses, contracts). This CS role supports customers from adoption to achieving their goals. Money Forward strongly promotes AI company-wide, and CS is at the front line: rather than being replaced by AI, its CS is 'the organization that most leverages AI to lead productivity and customer-value improvement' — using AI chatbots and data analysis to dramatically raise productivity and focus people on higher, more specialized problem-solving and customer-centric value creation (AI-chatbot requests rose ~200,000 YoY). This hiring seeks future leader/management candidates who will co-create and lead this next-generation CS org with the latest technology, gaining broad expertise (accounting, HR/labor, legal). Full-time; Tokyo (Tamachi).
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