Guides Salesforce customers from business goals to platform adoption, translating product capabilities, updates, and risks into practical value with IT and executive stakeholders.
About this role
This Principal Technical Support Engineer works in Salesforce’s Signature Support Services team, supporting enterprise customers and partners using Salesforce products. The team investigates incidents, usage questions, performance issues, and monitoring alerts across core Salesforce services.
The engineer provides advanced technical support, performs systematic troubleshooting, manages escalations, and coordinates with Customer Success Managers and development teams to resolve complex problems. The role improves team operations and supports colleagues as a technical lead. Named technologies include HTML, CSS, JavaScript, APIs, SQL, Java, application servers, databases, relational data, multitenant environments, and Salesforce operations or development.
Applicants need 10+ years of technical-support experience in an enterprise software or cloud company, strong investigation and problem-solving ability, customer communication, cross-functional collaboration, and self-directed execution. Deep knowledge in at least one listed technical area and the ability to develop team members are required.
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