Support customer onboarding, manage inquiries, and provide feedback for product improvements in a customer success role.
About this role
Support users of Money Forward Cloud while improving the systems behind customer support. Resolve complex questions through chat, email or phone, review chatbot answers, improve FAQs and guides, and analyze inquiries to recommend product changes. Work closely with product managers and share knowledge through training and workshops.
Applicants need at least one year in any of customer support or success, help-content creation, data-based process improvement, or accounting/payroll administration. Experience with AI tools, chatbot operations, technical writing or SaaS support is welcome. This Tokyo position combines direct customer contact with planning and improvement work. Annual compensation is ¥5.5–7 million.
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