Manage hotel check-in and check-out, respond to telephone and online bookings, and contribute to accommodation plans and events. Prior experience is optional.
About this role
Front desk staff at KOKO HOTEL Ginza 1-chome handle check-in and check-out, telephone and online reservations, changes and enquiries. They provide information about hotel facilities, nearby attractions and transport, settle accommodation and service charges, process payments and issue receipts. With experience and aptitude, staff may also assist administration, ordering, stock control and management.
Required qualifications include basic PC skills, clear communication, teamwork, adaptable responses and courteous guest interaction. Hotel-industry experience is mandatory, though broad recruitment text also welcomes hospitality newcomers. In-charge or management experience is explicitly unnecessary.
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