Help construction and surveying customers adopt drone and SLAM products, deliver field training, and translate feedback into improvements and new services.
About this role
Support Terra Drone’s overseas customers and dealers as an early member of its customer-success team. Handle technical questions primarily through written English, improve manuals, FAQs and training materials, and turn customer feedback into product improvements. The role also includes demonstrations, customer visits and exhibitions, with periodic international travel.
Applicants need at least two years of B2B customer or technical support experience, business-level English, the ability to read and write technical material in English, and availability for overseas travel. This full-time role is based in Shibuya, Tokyo, with annual compensation of ¥5–7.5 million. A work-from-home scheme is available subject to company rules.
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