Senior technical account management for automotive OEMs and Tier 1 suppliers, covering cloud platforms, voice AI, infotainment, and global engineering coordination.
About this role
This Senior Customer Solutions Manager sits in AWS’s global Automotive & Manufacturing Industries team, helping enterprise customers progress through AWS adoption. The role connects customer leadership with AWS Sales, Support, Solutions Architecture, Professional Services, product, and engineering teams across migration, modernization, and optimization.
Day to day, the manager turns account-plan priorities and customer milestones into actions, leading cadence, reporting, tracking, workload-migration planning, governance, education plans, outcome roadmaps, Executive Briefing Sessions, go-live events, and transitions. The role guides AWS service adoption and operational practices, measures transformation benefits, and applies cloud architecture knowledge and software development lifecycle understanding from design through deployment.
Applicants need 7+ years in enterprise IT, 2+ years of customer-facing work with executives, technologists, or partners, and 5+ years leading large-scale technical or engineering programs, including business-case development and successful completion. A bachelor’s degree in science, technology, engineering, mathematics, or business, or an equivalent qualification, is required.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
Similar jobs
The role provides corporate IT support and calls for technical support and project-lead experience, plus Microsoft Windows, Cisco networking, and related IT qualifications.
Leads technical escalations and high-severity security incidents for enterprise customers, diagnosing complex environments and coordinating engineering responses, customer advocacy, and service improvements.
Partner with security leaders to identify AI applications, design architectures, and build prototypes, workshops, proofs of concept, and pilots for cybersecurity workflows.
Supports adoption of a data-analysis software product by explaining infrastructure integrations, investigating logs, isolating causes, troubleshooting APIs, and coordinating with development teams.
Provides technical support for Azure, resolving customer incidents across virtualization, operating systems, networking and IaaS while feeding issues to internal teams.