Lead enterprise customers through AWS cloud adoption by coordinating migration, governance, education, and cross-functional delivery across Automotive and Manufacturing accounts.
About this role
This IT Support Engineer role sits within Amazon’s IT organization and provides technical support to internal users across several service areas, including in-person support, meeting-room support, infrastructure, hardware onboarding, logistics, events, live-stream meetings, and incident management.
The work involves troubleshooting Windows, Mac, and Linux environments, resolving client and infrastructure hardware and software issues, supporting on-site IT infrastructure, improving existing operational processes and tools, and participating in global projects. The team also uses AI tools and generative AI in daily work, with resources available for continued learning.
Applicants must have at least five years of IT-related experience in a corporate environment, knowledge equivalent to CCNA-level networking, and hardware and software troubleshooting skills for client and infrastructure equipment. The posting also requires the ability to provide scheduled maintenance and on-call support.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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