Leads technical escalations and high-severity security incidents for enterprise customers, diagnosing complex environments and coordinating engineering responses, customer advocacy, and service improvements.
About this role
This Technical Support Engineer works in Microsoft's Customer Service & Support organization, within Commercial Technical Support, supporting the Azure Platform. The role resolves customer incidents involving virtualization, operating systems, networking and Azure services such as Azure VMware Solutions and Azure NetApp Files.
The engineer delivers technical support, identifies customer pain points and feeds findings to technical advisors, product groups and internal teams. The work includes strengthening Azure support capabilities, checking technology and process readiness, preparing support teams with training and technical leads, and engaging specialist queues. Named technologies include Azure Virtual Machines, VMSS, Azure Storage, Azure Portal, VMware vSphere, vCenter, ESXi and vSAN, Windows, Linux, DNS and PowerShell.
Applicants need fluent Japanese, business-level Japanese customer communication, and English confident in reading and writing with intermediate spoken conversation. The posting requires 2–5 years of support or equivalent customer-facing experience, troubleshooting ability, cloud fundamentals, and a computer science degree or equivalent experience. Technical understanding must cover virtualization, Windows/Linux, networking and Azure IaaS, with depth in at least two areas.
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