Provides technical support for Azure, resolving customer incidents across virtualization, operating systems, networking and IaaS while feeding issues to internal teams.
About this role
This senior Customer Experience Engineer is part of Microsoft's Mission Critical Services for Microsoft Security Cloud organization, advocating for strategic enterprise and regulated-industry customers and connecting their environments with Security Engineering.
The engineer leads technical escalations and high-severity product or service incidents, coordinating mitigation, engineering involvement, stakeholder alignment, executive communication, and root-cause analysis. The work includes diagnosing logs and telemetry across identity, endpoint, network, and cloud architecture, and advising on at least two of Purview, Defender, Entra, Intune, and Sentinel. It also covers service improvement plans, health reviews, operational signals, and technical playbooks.
Applicants need a bachelor's degree in cybersecurity, computer science, engineering, information systems, or a related field, or equivalent practical experience, plus at least seven years in customer-facing technical security work involving major incidents, crisis situations, or complex escalations. They must be able to scope complex enterprise security issues.
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