Provide technical support and training to customers, troubleshoot issues, and lead product demos.
About this role
This is a senior customer success role within Datadog’s Enterprise Customer Success organization. The position owns adoption and customer health for large, strategic B2B SaaS accounts, helping customers connect their technical and business objectives with Datadog’s observability and security platform.
The role partners with Sales and Technical Solutions, leads customer onboarding, manages success plans, aligns decision makers around business impact, and develops relationships across customer organizations. It also analyzes usage trends to identify renewal opportunities and risks, coordinates with support, enablement, product, finance, and legal, and contributes to customer success best practices.
Applicants should have at least five years of experience in Customer Success or Account Management within B2B SaaS, including work with large enterprise portfolios. The posting also requires strong discovery and communication skills, the ability to explain complex concepts to different audiences, and demonstrated understanding of observability and security platforms.
This is an AI-generated summary of the employer's original posting — details can be incomplete, out of date or simply wrong. Always confirm everything on the official posting before applying.
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