Technical Escalations Engineer for Revenue and Cost Management, with locations listed in Seoul, Sydney, and Tokyo. Specific duties, qualifications, and work conditions are not provided.
About this role
Technical Support Engineer II sits within Datadog’s Support Engineering organization as a product expert for the platform. The role supports prospective and existing customers through technical guidance, product education, demonstrations, and feedback to internal teams.
Work includes training customers through ticketing, live chat, and screen-sharing channels; identifying and resolving technical issues; reproducing problems; and investigating Datadog’s 1,000-plus integrations. The engineer leads customer product demonstrations after earning demo certification, provides training on advanced product areas, and contributes to internal product discussions informed by customer feedback.
Applicants need at least two years of multichannel technical support experience in a SaaS company, experience with Zendesk, Jira, Confluence, or similar software, and an engineering background covering troubleshooting and programming. Basic Linux knowledge and effective written and verbal communication are also required.
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